An order qualifies for truck line investigation when the weight of the order reaches 450lbs, which includes 33lbs added for the pallet. Or, when the volume of the order reaches .825 of a full pallet (full pallet is 106 cubic feet) which is 87.45 cubic feet.
A lift gate is required when the customer does not have a loading dock or a fork lift. A lift gate allows the truck driver to pull the pallet of product to the end of the truck and lower the pallet to the ground for delivery to the customer. Additional charges apply.
Appointments are required because truck drivers must have someone sign for the delivered freight. Truck lines cannot leave freight at a customer's location without a signature. Appointments are also required when a customer needs to know a time for delivery to their business if they need to have labor available to help handle the delivery. Additional charges apply.
Inside delivery is required when a truck driver has to unload and transport the freight inside the customer's place of business. Additional charges apply.
Residential delivery occurs when the customer does not have a commercial address thus requiring the truck line to deliver to a house/residence. Truck lines have to use a special truck that is smaller than their regular trucks for these type of deliveries. Additional charges apply.
Limited access delivery applies when a truck line shipment must be delivered to a location that is difficult or time-consuming for a standard freight truck to reach or service. These sites typically lack easy dock access, have restricted entry (gates, guards, narrow roads), or are in highly dense or remote/rural areas. Additional charges apply.
A routing guide is provided by any customer who has specific guidelines for handling their orders. A routing guide provides information and procedures to follow when processing an order.
