When does an order qualify to be investigated as a truck line order?

An order qualifies for truck line investigation when the weight of the order reaches 450 lbs, which includes 33 lbs added for the pallet. Or, when the volume of the order reaches .825 of a full pallet (full pallet is 106 cubic feet) which is 87.45 cubic feet.

What is a lift gate for a truck line order?

A lift gate is required when the customer does not have a loading dock or a fork lift. A lift gate allows the truck driver to pull the pallet of product to the end of the truck and lower the pallet to the ground for delivery to the customer. Additional charges apply.

Why are appointments required for truck line orders?

Appointments are required because truck drivers must have someone sign for the delivered freight. Truck lines cannot leave freight at a customer's location without a signature. Appointments are also required when a customer needs to know a time for delivery to their business if they need to have labor available to help handle the delivery. Additional charges apply.

What is inside delivery?

Inside delivery is required when a truck driver has to unload and transport the freight inside the customer's place of business. Additional charges apply.

What is a residential delivery?

Residential delivery occurs when the customer does not have a commercial address thus requiring the truck line to deliver to a house/residence. Truck lines have to use a special truck that is smaller than their regular trucks for these type of deliveries. Additional charges apply.

What is a routing guide?

A routing guide is provided by any customer who has specific guidelines for handling their orders. A routing guide provides information and procedures to follow when processing an order.

Shipping Information

F.O.B. Bogart, Georgia. Current rates apply.

Orders placed before 12:00 PM ET, Monday–Friday, will be processed on a first-in, first-out basis and will be shipped the same day if possible, given the order volume that is already booked. Orders placed after 12:00 PM ET may be shipped the next business day.

Orders are shipped via ground service unless you instruct otherwise.

Our preferred parcel carrier is the FedEx® Corporation. Other methods are available. These include – but are not limited to – the United States Postal Service™ (USPS™) and common carrier freight lines. When choosing an alternate service or non-preferred carrier, certain restrictions may apply and additional charges may result.

Shipping Charges

FedEx® Ground Service Time-in-Transit Map

FedEx Map

Delivery Times by Location

Rush Delivery

Truck Line Shipments

If your order meets a certain volume, shipping via truck line may be the most cost effective and economical method of shipping for you. If your order does indeed meet the criteria, we will contact you to see if shipping by truck line is the best option. For your convenience, we have added some FAQs regarding truck line shipments below.

Truck Line Shipment FAQs

Law and Liability

Georgia Law
By accepting delivery of the ordered products, you consent to the jurisdiction of any court in the State of Georgia and the laws of Georgia.

Liability Policy
Your sole and exclusive remedy against burton + BURTON® is limited to the return and replacement of said merchandise. You shall have no right against burton + BURTON® for incidental or consequential damages.

Shipping Information

Shipping Charges

Shipping for Balloon Orders

Shipping for All Other Items

Delivery Times by Location

Ground Service Delivery Time in Business Days (Not Including Saturday, Sunday, or Holidays) from Bogart, Georgia

Delivery to Alaska, Hawaii, or Puerto Rico

Delivery to Canada

Delivery to Other International Destinations