On occasion, products need to be returned to burton + BURTON®. Please observe the following guidelines:
1. All returns must be authorized by a member of our Customer Service Department prior to returning the merchandise. To obtain return authorization, please call 800-972-7029 or email us: customerservice@burtonandburton.com.
2. Upon approval, the goods must be returned with a copy of the invoice and in the original packing materials including the outer cartons. Products not returned in this manner may be subject to refusal.
3. Returns must be made within 30 days of the date of purchase.
4. Seasonal merchandise is not subject to return.
5. Misused or abused products may not be returned and will not be accepted/credited. This includes balloons that have been punctured or cut.
6. Credit due will be applied to your account after receipt and evaluation of returned merchandise.
7. Returned merchandise is subject to a 20% restocking service charge.
CLAIMS/DAMAGES
Your satisfaction is important! If you have concerns regarding damaged or defective products, did not receive merchandise you ordered, or received incorrect merchandise, please call one of our friendly Customer Service Specialists at 800-972-7029 or email us at customerservice@burtonandburton.com within 48 hours of receipt.
Any shipments made at the customer's request by non-preffered b + B® carriers may not receive credit for merchandise lost or damaged in transit.
LIABILITY POLICY
Your sole and exclusive remedy against burton + BURTON® is limited to the return and replacement of said merchandise. You shall have no right against burton + BURTON® for incidental or consequential damages.
