Do I have to own a business to purchase product from burton + BURTON®?
No. burton + BURTON® has strictly been a business-to-business wholesale supplier for over 35 years, but we are now open to consumer purchases. The pricing you see initially when browsing our site is for our consumer sales only. Businesses reselling our product may register and provide their State Sales and Use Tax Number (State and International requirements may vary) for our wholesale pricing.
How do I place an online order?
burton + BURTON® has taken every precaution to make your online ordering process trouble-free and convenient. You will find that the online ordering process is simple and suitable for you to use. The information below will give you assistance in getting started with your first online order.
How do I know if you have received my online order?
After you submit an order, you will see a page that thanks you for the order and gives you the Web Order Number. Also, you will receive an email right away, confirming the order. If you ever have any doubts, feel free to contact us at 800-241-2094 or via live chat. We will be happy to assist you.
Can I add to an order after I have submitted it to you online?
Due to our rapid order turnaround, typically we are unable to add to orders that have been submitted. Even orders sent at night go through an automated process to have them ready to pack when we get here in the morning. Please be certain to include everything you need before submitting.
What happens if I backorder products on your website? Do I pay for them when I order them?
You will not pay for any backordered merchandise until it ships. When a backordered product comes in-stock, we will call you. We prefer to speak with you before shipping in case you have something else to add to the order. Backorders will not be shipped without your approval.
How do I save an online order to finish later?
From your shopping cart, you have the option to add your order to a wishlist. This will ensure your order is saved in its entirety. From the cart, select the Product box in the heading of the order. This will select all of your items. Then, scroll to just below the last item on the order and select Save to Wishlist. You will then have the option to name your wishlist for easy access later. Once you are ready to resume your order, open your wishlist and add the necessary items back into your cart.
Is there a minimum order requirement?
Yes, for wholesale customers there is a $250 minimum opening order requirement and $100 minimum reorder. Reorders below $100 will incur a $5 service charge. We also have minimum order quantity requirements for foil and latex balloons which are indicated below. For consumers, there is not a minimum order although you will still need to adhere to our set requirements as we do not break sets. For example, if a mug comes in a set of six, you cannot only purchase one mug from us as you'll have to buy the six. If you do not wish to buy the entire set, we encourage you to visit our Store Locator section to find a retailer in your area.
Foil Balloon Minimum Order Requirements
Expect slight variations in size due to manufacturing processes.
Standard 17"–22": Order in multiples of 5 or 6. Some exceptions.
Oversized + Shapes: Order in multiples of 3 or 5. Some exceptions.
Air-fill 4"–14": Order in multiples of 10. Some exceptions.