Customer Service

We have complied a list of frequently asked questions to assist you with online information.

If you have a question that you do not see answered here, please contact our Sales Representatives at 800-241-2094 between
8:30 am and 6:30 pm, M-F or 9:30 am and 2:30 pm on Saturdays (Eastern time).
You may also e-mail balloons@burtonandburton.com.

Do I have to own a business to purchase product from burton + BURTON?
Yes. burton + BURTON™ is a business-to-business wholesale supplier.

How do I place an online order?
burton + BURTON™ has taken every precaution to make your online ordering process trouble-free and convenient. The How To Order Online page will help you get started with your first online order. Click the How to Order Online page by clicking the highlighted words in this sentence or you may visit our Customer Service section and then click on How To Order Online.

What if I forgot my Account Password?
At any time when you are asked for your Username and Password you have the option to click on Forgot your Password? to receive a password reminder.

How can I search for products on your web site?
There are a couple of different ways you can access products on our web site. First you may search by product number or keyword. Second, you may navigate by using the product categories listed at the left. 

Can I track my online order once it has shipped?
After logging in with your username and password, click on My Orders at the top of the page. From there you will click on View Order Tracking Information to see the status of your recent orders. Otherwise, our Sales Representatives are available to track your order during the above listed hours. Please be prepared to give us your customer number and the date you placed your order. Our Sales Representatives will be able to give you information on where your package is and when it will arrive.

Is there a minimum order requirement?
Yes, there is a $150 minimum opening order requirement and $75 minimum reorder. Reorders below $75 will incur a $5 service charge. We also have minimum order quantity requirements for Foil and Latex Balloons:

Foil Balloon minimum order quantity requirements:
18" -22" Balloons require a 6 per item number minimum and must be ordered in multiples of 6.
24" -36" Balloons require a 3 per item number minimum and must be ordered in multiples of 3.
2", 4", 5", 9", 12", 13", & 14" Air-fill Balloons-Flat or Preinflated require a 10 per item number minimum and must be ordered in multiples of 10.

Latex Balloon minimum order quantity requirements:
3' Giant Balloons require a 3 per item number minimum and must be ordered in multiples of 3.

How late can I place an order and have it shipped the same day?
Orders can be placed up to noon E.T. Monday through Friday to ship the same day.

What are your shipping methods?
We primarily ship all packages by ground via United Parcel Service or FedEx®.  We have alternate shipping methods and rush delivery service available. Please call 800-241-2094 to speak to a Sales Representative for more details.

Do you ship products outside the United States?
Yes, we do offer shipment outside of the United States. Please speak to our International Sales Representatives at 800-241-2094 ext. 2445 or 2216 for more details.

How can I pay for my order?
Credit Cards: VISA®, MasterCard®, and American Express®
C.O.D. Cashier's Check
C.O.D. Money Order

How do I apply for a Sales Tax Resale Number?
You may apply for a Sales Tax Resale Number by contacting your state's Department of Revenue.

How do I request an Everyday Catalog and Seasonal Catalogs?
Please call our Sales Representatives at 800-241-2094 to order either the Everyday Catalog or any Seasonal Catalogs available. You may also fill out a Catalog Request.

How can I learn more about decorating with Foil and Latex Balloons?
We have an entire Education segment on our web site that can assist you with various decorating ideas.

Is this website secure?
You may be new to ordering via the Internet and you may be concerned about Internet privacy. We give you our assurance that you have nothing to be concerned about when ordering from our web site.

Our web site has security measures in place to protect all information given to us. We have an SSL (Secure Sockets Layer) connection to the area that asks you to input information such as your name, credit card number, etc. For more details, please see our Security and Privacy Policy.

I have a general question, how do I contact you?
You may contact us using one of the following options:

Telephone Numbers
Toll Free:  800-241-2094
     Local:  706-548-1588

Mailing Address
325 Cleveland Road
Bogart, Georgia 30622

Electronic Mail
 General Information or Questions: balloons@burtonandburton.com
           Internet Orders & Questions: ecom@burtonandburton.com 
                                                   Sales: jtarpley@burtonandburton.com 
                               Custom Imprints: imprints@burtonandburton.com 
                             Customer Service: balloons@burtonandburton.com  
                                        Webmaster: webmaster@burtonandburton.com